No Returns or Exchanges

Due to the intimate nature of our products, including lingerie and sex toys, Lush Seductions Lingerie does not accept returns or exchanges for any items purchased on our website (https://lushseductionslingerie.co.ke/). All sales are final.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery at support@lushseductionslingerie.co.ke with your order number, a detailed description of the issue, and supporting photos. We will evaluate each case individually and may offer a resolution, such as a replacement or store credit, at our discretion, subject to product availability and verification.

Order Accuracy

Please carefully review your order before completing your purchase. We are not responsible for errors in sizing, color, or product selection made by the customer. Ensure your shipping address is correct, as we cannot modify orders once they are placed.

Contact Us

For any questions or concerns about your order, please reach out to our customer service team at support@lushseductionslingerie.co.ke. We aim to respond within 1-2 business days.